Policy

Full payment must be relinquished to before a project is started. Partial payment and deposits are NOT accepted. All orders must be placed within the site. 


Refund: Any payment is nonrefundable. Buyer's remorse is not a viable or acceptable reason for reason for refunds. Project abandonment of any kind is not a viable or accepted reason for refund.

 

Updates:  Updates about booked services are relinquished at the creator's disposal not at the customer's request.  Updates will be delivered via email, no updates will be given through Facebook messenger or Instagram DM or text message.

 

Revisions: Once the service is completed:

 

eFlyer/Custom Content: 2 revisions are permitted. Each change after that incurs an additional fee.

 

Web Design: 48 hours to request revisions upon receipt of draft. Each draft, receives up to (3) rounds of revisions.

 

Logo: Out of the 3 versions, the selected one (1) is permitted (3) major revisions, each revision after that will incur an additional fee. If none of the presented options are selected, revisions are only to happen after inspiration is relayed. Up to 2 rounds of concepts are to be delivered. If a third and final round is to be relayed, the invoice must be fulfilled prior to.

Product/Packaging Design: 2 revisions are permitted. Inspiration is to be relayed before changes occur. Each change after that incurs an additional fee.

 

Revision Bounds include: Any additions or verbiage change counts as a revision within your free revision bounds. Adding a texture or background/pattern that wouldn't alter the layout of the design does not count as a revision. If a complete rework is requested, inspiration must be relinquished to the designer prior to receiving proofs and a rework fee will be issued to the client.

If a chargeback is filed with this order, the client will be banned from working with us on any branding and design projects.

  • All required information must be submitted within 7 days of booking. Failure to do so will result in a $50 inconvenience fee or project cancellation with a refund. If you are not fully prepared, please wait to book.

 

  • If a client is unresponsive for 14-21 days while their project is in progress, a $100 restart fee will be required before work resumes.

All clients will receive the following file formats depending on their requested services:

.jpg, .png, .pdf

 

• .AI & .PSD files will not be provided to clients unless requested.

 

• All drafts will be watermarked by Branded by Blair before client's approval on final design.

 

• Khaotic Designss Co reserves the right to post any content made unless the client has requested a Copyright Transfer Agreement, in which the contract will be sent to the client to sign.

 

• Clients are given 3 free revisions - color changes, font changes etc. After these have been exceeded, a $10 fee per revision will be charged.

 

• Redesign & revision are different - a revision is a minor change (like a color/font/wording), whereas a redesign is a major change (concept, layout, etc). Redesigns are an additional $40 & will be applied per design.

*For logo designs, if a client wants more logo concepts, it will be a redesign fee imposed.*

 

• Once a client has approved of a design & final files are sent, no additional revisions can be made. If a client needs a revision, a redesign fee will be applied.